Refund policy
Returns
If you wish to return your item for a full refund (minus shipping charges), you must do so within 14 days of the date you received your purchase. The item must be in new condition and you must have proof of purchase with either an order number or receipt.
Returning Online Orders in Store
If you purchase something online you can return or exchange that in-store at 219 S Main Street in Kalispell, MT. You must bring with you the order number and your order form. You can show this on your phone or print it off. Items ordered on and returned online must follow the same standards - 14 days for a return and 45 days for an exchange. Items must be in excellent condition.
Exchanges
Any situations that do not meet the previously mentioned criteria will be eligible only for an exchange. We gladly accept exchanges for size and/or a different product of equal value. Simply mail your item back within 45 days and we will ship the new size or item, on us.
Unfortunately, if it has been longer than 45 days we can not do an exchange. Our product line is continually changing and evolving and there is no guarantee what you have purchased is still in stock.
Manufacturer Issues
We do not manufacture the products in house and any manufacturing issues with a product needs to be reported within 14 days after you received your purchase to be eligible for a replacement. Examples of manufacturing flaws include a hole, seam issues, broken chain, chips, cracks,...etc.
*We are a small local business, and therefore must stick strongly to our return policy.
Return & Exchange Process
Returns: If you are sending an item to be returned for a refund please print off a copy of your order and also include a note describing that you would like a full refund. If you are able, please also include why you are returning the item. We use our customer feedback to continue to make our products the best they can be and appreciate the information. Once we have received the item we will refund your account if it meets our return policy requirements stated above.
Exchanges: If you are sending an exchange please print off a copy of your order and include a note describing what you would like to exchange your item(s) for. Once we receive the item, your exchange will be mailed as soon as possible.
PLEASE MAIL ANY RETURNS OR EXCHANGES TO:
Modern Pastime
75 1st Ave W N
Kalispell, MT 59901
75 1st Ave W N
Kalispell, MT 59901